bktk3 Privacy Policy — Your Data, Your Rights
We are committed to protecting the personal information of every player on bktk3. This policy explains what data we collect, why we collect it, and how we keep it safe.
Introduction
bktk3 ("we", "us", "our") is committed to protecting the privacy of all users who access or use the bktk3 platform at bktk3.app. This Privacy Policy describes how we collect, process, store and share personal data when you register an account, make deposits or withdrawals, use our games or sportsbook, or otherwise interact with any part of our service. By using bktk3 you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This Privacy Policy applies to all personal data collected from players and visitors based in Bangladesh and elsewhere. We handle all personal data with care and apply appropriate technical and organisational security measures to protect it against unauthorised access, loss or misuse.
Privacy at a Glance
All data transmitted between your device and bktk3 is protected by SSL encryption.
bktk3 does not sell, rent or trade your personal data to third parties for marketing purposes.
You can request access to, correction of, or deletion of your personal data at any time.
We collect only the personal data that is strictly necessary to provide and improve our services.
bktk3 uses essential and analytical cookies. You can manage cookie preferences via your browser settings.
Privacy-related queries can be sent to [email protected]. We respond within 24 hours BST.
1. Information We Collect
bktk3 collects personal data in two broad categories: information you provide to us directly, and information we collect automatically when you use the platform.
Information You Provide Directly
- Registration data: full legal name, date of birth, email address, and a username chosen by you at the time of account creation.
- KYC verification documents: government-issued photo identification (e.g. National ID card, passport) and proof of payment method ownership, submitted when requested for account verification purposes.
- Financial transaction data: deposit and withdrawal amounts, payment method details (bKash wallet number, Nagad number, Rocket number, Upay number, bank account or card details as applicable), and transaction timestamps.
- Support communications: any information you voluntarily share when you contact our support team via email, including the content of your enquiry and any attachments you provide.
Information Collected Automatically
- Device and connection data: IP address, device type, operating system, browser type and version, mobile network operator, screen resolution, and language settings.
- Usage data: pages visited, time spent on each page, game sessions played (game title, duration, wager amounts, outcomes), sportsbook markets viewed and bets placed, navigation paths, and clickstream data.
- Cookie and tracking data: session identifiers, preference cookies, and anonymised analytical data collected via first-party analytics tools. See Section 5 for full details on cookies.
2. How We Use Your Information
The table below summarises the primary purposes for which bktk3 processes your personal data and the type of data involved in each purpose.
| Purpose | Data Used |
|---|---|
| Account creation and authentication | Registration data, device data |
| Processing deposits and withdrawals | Financial transaction data, KYC documents |
| Fraud prevention and security monitoring | All categories of data listed above |
| Customer support | Support communications, account data |
| Platform improvement and analytics | Anonymised usage data, cookie data |
3. Legal Basis for Processing
bktk3 processes your personal data on one or more of the following legal bases, depending on the specific purpose:
- Contractual necessity: processing your registration data, financial transaction data and KYC documentation is necessary to perform the contract we have with you as a registered player — without this data we cannot provide account services, process payments or verify your identity.
- Legitimate interests: processing usage data and device data to monitor platform security, prevent fraud and improve service performance. bktk3 has assessed that these interests do not override your fundamental privacy rights.
- Consent: where we use non-essential cookies for analytical purposes, we rely on your consent. You can withdraw consent for non-essential cookies at any time via your browser settings.
- Legal obligation: retaining certain transaction records and identity verification documentation to comply with applicable anti-money-laundering and financial record-keeping requirements.
4. Sharing Your Information
bktk3 does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. We share personal data only in the limited circumstances described below:
- Payment processors: we share necessary financial data with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard and partner banks) solely to process your deposit and withdrawal transactions. These partners are contractually bound to process your data only for this purpose.
- Game and platform providers: anonymised or aggregated usage data may be shared with game providers such as Pragmatic Play and Evolution Gaming to facilitate game delivery and performance monitoring. No personally identifiable information is shared for this purpose.
- Fraud prevention and security services: we may share data with third-party fraud detection and identity verification service providers where necessary to protect the platform and its players from fraudulent activity.
- Legal and regulatory authorities: we may disclose personal data to law enforcement bodies, regulatory authorities or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property or safety of bktk3 or its users.
All third-party service providers with whom we share personal data are required to implement appropriate security measures and to process that data only in accordance with our instructions and applicable law. We do not permit our third-party service providers to use your personal data for their own purposes.
5. Cookies and Tracking Technologies
bktk3 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device across sessions and remember certain preferences.
Types of Cookies We Use
- Essential cookies: these are strictly necessary for the platform to function. They include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that store your language preference. These cookies cannot be disabled without breaking core platform functionality.
- Analytical cookies: these cookies collect anonymised data about how players use the platform — which pages are visited most frequently, where players drop off, and how game sessions progress. This data helps us improve the user experience. Analytical cookies are activated based on your consent.
- Preference cookies: these remember your account settings such as your selected language version and display preferences so you do not need to re-enter them on each visit.
You can manage, disable or delete cookies through your browser settings at any time. Please note that disabling essential cookies will impair your ability to use the platform. Most modern browsers provide options to block third-party cookies entirely — doing so will not prevent you from using bktk3 but may affect some analytical features.
6. Data Retention
bktk3 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. The following general retention periods apply: account registration data is retained for the duration of your account and for a minimum of five years following account closure; financial transaction records are retained for a minimum of five years to comply with applicable financial record-keeping obligations; KYC verification documents are retained for a minimum of five years from the date of verification; support communication records are retained for two years from the date of the last communication.
When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, bktk3 will securely delete or anonymise that data. If you request deletion of your account, we will action that request promptly, subject to any overriding legal retention obligations that prevent immediate deletion of certain categories of data.
7. Your Rights
As a user of bktk3, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within 30 days of receipt.
- Right of access: you have the right to request a copy of all personal data we hold about you, together with information about how it is being processed.
- Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
- Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where processing was based on consent), or where the data has been unlawfully processed.
- Right to restrict processing: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while an objection to processing is being assessed.
- Right to object: where we process your personal data on the basis of legitimate interests, you have the right to object to that processing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms.
To submit a data rights request, email [email protected] with the subject line "Data Rights Request" and a description of your request. We may need to verify your identity before processing the request. We will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
8. Security of Your Data
bktk3 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, access controls that restrict internal access to personal data on a strict need-to-know basis, secure storage of financial transaction data and KYC documents, and regular security assessments of our platform infrastructure.
While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, bktk3 will notify affected users and take immediate remedial action in accordance with applicable data protection requirements.
9. Children and Minors
bktk3 is strictly an adult platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on bktk3, please contact us immediately at [email protected] so that we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.
10. Changes to This Privacy Policy
bktk3 reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date shown at the top of this page. For significant changes that materially affect how we use your personal data, we will notify registered players by email prior to the changes taking effect. Your continued use of the platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of how bktk3 protects your data.
11. Contact and Data Queries
If you have any questions, concerns or requests relating to this Privacy Policy or the way bktk3 handles your personal data, please contact our support team by email. We aim to respond to all privacy-related queries within 24 hours Bangladesh Standard Time (BST, UTC+6). Email: [email protected] (plain text — not a clickable link). Please include "Privacy Query" in the subject line of your email to help us route your request to the right team.
Have Questions About Your Privacy?
Visit our FAQ for quick answers, or explore bktk3 Casino to start playing on a platform that takes your data security seriously. 21+ only.